What’s a Net Promoter Score (NPS)?

At Freed Marcroft, we ask for your Net Promoter Score (NPS) feedback at the end of each stage of your case because we’re always working to make your experience even better.

NPS is a simple but powerful way to measure how we’re doing. It’s based on one key question:

“How likely are you to recommend Freed Marcroft to a friend or colleague?”

Your answer—on a scale from 0 to 10—gives us real insight into what’s working when, and what could be better. Since each stage of a divorce or family law matter is different, what you need from us may change as you move through the process.

Checking in at multiple points lets us:

✅ Know What’s Working for You Right Now – Your perspective matters, and we want to hear it.

✅ Spot Ways to Improve – If something isn’t working for you, we want to know it.

✅ Keep Raising the Bar – Your feedback helps us refine how we guide clients through divorce, now and in the future.

But you don’t have to wait for a survey—if anything’s on your mind, reach out. We’re here.

Divorce is a big transition, and we want you to move forward with confidence. Your input helps us make that happen.